How Kantree Revolutionized TMA Project Management at Intis Cooperative?

Summary

1. A client-service provider collaboration challenge resolved
2. The context: project management challenges in TMA
3. Kantree solution: simplicity and efficiency in service of collaboration
4. Concrete benefits: a measurable transformation
5. Client adoption: a success indicator
6. Technical integration: toward automation
7. Business impact: an indispensable tool
8. Keys to digital transformation success

A client-service provider collaboration challenge resolved

In the demanding sector of Third-Party Application Maintenance (TMA), coordination between technical teams and clients often represents a real headache. Isabelle Borderie, TMA Manager at the Intis cooperative, found in Kantree the solution that transforms this problem into a competitive advantage.

Intis, an integrator specialized in performance management, has been supporting its clients in their digital transformation projects since 2014. With 28 employees and 3 million euros in revenue in 2023, this innovative cooperative made the bet on collaborative transparency by integrating Kantree directly into its client contracts.

The context: project management challenges in TMA

Third-Party Application Maintenance presents specific challenges that complicate traditional project management. Interventions alternate between urgent corrective actions and planned developments, requiring constant responsiveness and smooth communication with client teams.

At Intis, this complexity is particularly evident in collaboration with financial and IT departments. Each mission involves at least two contacts on the client side, creating multiple coordination needs and risks of information loss.

The main challenge lay in the need to maintain total transparency on ticket progress while simplifying processes for clients with varied technical profiles. This dual requirement guided the choice toward a solution that is both powerful and accessible.

Kantree solution: simplicity and efficiency in service of collaboration

An innovative contractual approach

Isabelle Borderie’s major innovation lies in the explicit integration of Kantree into client contracts. This approach transforms the project management tool from a simple technical means into a genuine service commitment. Contractualization establishes clear expectations regarding the collaboration method and values transparency as added value.

This contractual approach formally defines each party’s responsibilities in using the tool and can include specific clauses concerning data ownership and service levels. It demonstrates remarkable maturity in the project management approach, where structured collaboration becomes a commercial differentiator.

The power of simplified kanban

The choice of the Kanban system proves particularly relevant for TMA activities. Visual representation in board form offers immediate understanding of project progress status, while intuitive card movement allows visual tracking without extensive training.

This simplicity facilitates bottleneck visualization through visible card accumulation in certain columns. Work-in-progress limits can be easily implemented to optimize flow, while column customization adapts the process to each client’s specificities.

The dramatic reduction in learning curve promotes rapid adoption for both internal teams and clients, creating conditions for effective use from the first days.

Concrete benefits: a measurable transformation

Direct and streamlined client collaboration

Direct client access to shared organizations in Kantree revolutionizes the client-service provider relationship. Clients directly create their requests as cards, eliminating intermediaries and delays associated with traditional ticketing processes.

This approach allows clients to describe their needs directly in their own terms when creating cards, significantly reducing misunderstanding risks. For requests from people outside the team without Kantree access, forms can serve as an alternative to collect necessary information before integration into the tool. Real-time tracking increases process transparency, while interactions are centralized directly on the relevant cards.

Collaborative request prioritization improves alignment between client expectations and team capacity, strengthening all stakeholders’ engagement in the process.

Precise time tracking and work valorization

The time logging functionality constitutes a major asset for TMA work management and valorization. Each ticket intervention can be meticulously timed, providing precise data on time spent and enabling the establishment of reliable conversion factors between perceived complexity and actual time.

Detailed history facilitates transparent activity reporting and improves future estimates based on concrete data. Time analysis by task type, client, or project identifies process optimization opportunities and reinforces professional credibility.

This precision in time tracking facilitates budget management and makes billed work justification more objective and less subject to dispute.

Client adoption: a success indicator

Exceptional satisfaction and spontaneous adoption

The high level of client satisfaction with Kantree reveals that the tool meets a real need for simplicity and efficiency in collaborative management. Spontaneous adoption of Kantree by clients for their own projects testifies to the perceived added value and demonstrates that technical complexity is not synonymous with professionalism.

This satisfaction reinforces the overall perception of Intis service quality and creates referral opportunities. Expanded use facilitates communication since clients and service providers now share a common project management culture.

A pragmatic alternative to JIRA

The choice of Kantree as an alternative to JIRA is based on pragmatic strategic considerations. JIRA, despite its power, presents excessive complexity for contexts involving less technical clients, requiring considerable learning time and specific skills.

JIRA’s total cost of ownership (licenses, training, administration) proves significantly higher, while Kantree’s simplicity allows focusing on essential functionalities without technical overload. This approach prioritizes adequacy to real needs rather than theoretical functional richness.

Technical integration: toward automation

Developing an API to automatically extract logs illustrates advanced use of Kantree. This initiative optimizes processes by automating data extraction and analysis, facilitating a consolidated view of activity across different clients and projects.

Automation reduces time spent on administrative reporting tasks, allowing focus on higher value-added activities. This API’s existence testifies to Kantree’s technical flexibility and integration capacity in a broader ecosystem.

This natural evolution after successful adoption aims to maximize benefits and respond to specific needs not covered by the standard version.

Business impact: an indispensable tool

Business process transformation

Isabelle Borderie’s qualification of Kantree as an “essential daily tool” reveals deep integration into work processes. Daily use testifies to successful adoption and complete integration into professional habits.

The “indispensable” character suggests that the tool meets fundamental needs and has created a new efficiency standard. This strong adherence from a regular user constitutes a powerful argument in favor of maintaining and developing this solution.

Sustainable competitive advantage

The adoption of Kantree by Intis’s TMA team illustrates how a well-chosen tool can not only improve internal operational efficiency but also strengthen client relationships through more transparent and smooth collaboration.

This transformation creates a sustainable competitive advantage by differentiating Intis’s offering through client experience quality and process transparency.

Keys to digital transformation success

The Intis use case demonstrates that successful digital transformation projects rest on three fundamental pillars: ease of use, integration into business processes, and engagement of all stakeholders.

Kantree emerges as a project management solution particularly suited to the needs of IT service companies seeking transparency, collaboration, and efficiency. Its contractual adoption testifies to remarkable organizational maturity and opens the way to new practices in client-service provider relationships.

For TMA managers and digital service company leaders, this testimony concretely illustrates how an adapted project management solution can transform operational constraints into sustainable competitive advantages.